Terms & Conditions

1. General

The following conditions apply for all contracts, deliveries, and other services. Martine Viergever is established at Hooidrift 21a in Rotterdam, registration no NL24391380, Chamber of Commerce Rotterdam. The contract shall be governed by the laws of The Netherlands. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint, e-mail us at: arno@martineviergever.com.

In placing your order you accept the following general terms and conditions. When we have received your order you will receive an e-mail confirming your order. We reserve the right not to deliver in the event that the requested product is not available. Should we be unable to deliver in accordance with the terms in the confirmation of order we will contact you and give you the opportunity to cancel the order.

To order goods through this website you must be at least 18 years or older.

Force Majeure: we have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur we would attempt to notify you.

2. Right to Return

All orders placed may be cancelled within 24 hours without indication of any reasons. Cancellation has to be done by e-mail: shop@martineviergever.com. This will be confirmed by e-mail and in case of payment, the billed amount will be returned.

(How to return: See item 8. Instructions on Legal Right to Cancellation)

3. Ordering

All prices indicated are Euro amounts. Martine Viergever reserves the right not to accept the order if an item is not available.
If Martine Viergever is not able to execute an order, Martine Viergever will inform you as quickly as possible.

4. Delivery and Shipping Costs

As a rule the processing time of your order is 7 workdays (ex shipping time) after receipt of payment, if the goods are in stock.

If the goods are not in stock a delivery time will be noted in the confirmation you receive by e-mail.

Please note that whilst we endeavour to show an accurate image, you are advised that there may be variations due to handcraft between the actual goods you receive and the image shown on the website.
Variations of colour between actual good and image shown on your monitor can be caused by the settings of your system. You have the right to return the goods within 7 days as mentioned in article 8: Instructions on Legal Right to Cancellation.

If the delivered items have obvious material or production defects, which may include transport damage, please complain to us of such defects immediately via e-mail or telephone. However, even if you neglect to make such complaint, your legal rights remain unaffected. In case of material or production defects, Martine Viergever will replace the damaged item. If this claim is unvalid, shipping costs will be billed. The goods will be delivered to the last known address of the recipient. Recipient is obliged to send Martine Viergever any changes of delivery address.

5. Shipping & delivery

All orders will be sent by TNT (Dutch postal service) and are insured. Notification is sent via e-mail. Packages within the Netherlands can be tracked via www.tnt.nl with the help of the notification number sent to you via e-mail once the package has left our studio.

shipping fees and TNT delivery time (please note that the max. processing time of your order is 7 working days)
1. within the Netherlands    € 7,-        delivery period 1-3 working days
2. within EU countries         €10,-       delivery period 3-5 working days
3. outside EU countries        €15,-       delivery period 5-8 working days

We take no responsibility for delay caused by TNT.

Orders outside The Netherlands:
The total cost of your items ordered (in Euro) plus shipping fees as displayed on the web will be billed to you. This does not include any taxes, duties, import fees or customs fees charged by your local government. As customs policies vary widely by country, we cannot anticipate what fees are levied once the merchandise reaches your country. Please contact your local government or post office for more information. For countries that are not displayed on the country list delivery cannot be guaranteed. For further information please contact us by  email: shop@martineviergever.com

6. Payment

We accept payment by paypal or wire payment
Bank: Rabobank Rotterdam
Account Number: 12 01 83 75
IBAN: NL61 RABO 0120 1637 21

If you would like to pay by wire payment, please send us an e-mail with your order. We will send you an order confirmation with the payment amount (incl. shipping costs) and delivery time. Please note that your order will be processed after receiving your payment into our bank account. Any additional costs involving the wire transfer have to be paid by the buyer.

7. Retention of Ownership

The goods remain the property of Martine Viergever untill payment is made in full.

8. Instructions on Legal Right to Cancellation

Right of return: Within one week, without indicating any reason, you can return the goods received. This time period begins at the earliest upon receipt of the goods.

This is what you do:
send an e-mail with your details including the invoice number and bankaccount number. Then send the goods back in their original box.

The return (price) + postal costs you made, will be at your expense when returned. Please note that shipping costs made for returning the goods, are at your own risk and expense.

Please note that the returned goods must have no sign of usage and must be in a condition that corresponds to our checking the goods. If the goods have deteriorated due to a more extensive use, we reserve the right to demand compensation. After receiving the goods, Martine Viergever will check the goods and credit your invoice.

The return post/shipment must be sent to:
Martine Viergever
Hooidrift 21a
3023KG Rotterdam

(post only, no studio/office)

After receiving and checking the goods, Martine Viergever will credit your invoice excl. postal costs within 10 days.

9. Consequences of Return

In case of a legitimate return, any payments, goods, or services provided by either side are to be returned and compensation made for any benefits derived (e.g. benefits of use). In case of deterioration of the goods, Martine Viergever can demand compensation. This does not apply if the deterioration of the goods is attributable only to the checking of the goods. Otherwise, you can avoid liability to provide compensation by not using the goods like an owner and by avoiding anything that impairs their value.

10. Data Privacy and Protection of Creditors

All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. The data needed to process the business transactions is stored and, in the course of processing the order, may be forwarded to affiliated companies or our service partners. In case of delivery for invoice, you agree that – for the purpose of doing a credit check – we may exchange data, such as your name, birth date, and address.