Frequently Asked Questions

Here you’ll find an overview of most questions commonly asked. If your question is not included, please don’t hesitate to contact our Rotterdam jewellery design studio.

 

Order Payment

How can I pay at Martine Viergever?

Secure payments are made through the website and are redirected to your preferred payment provider. We accept the following payment options:

Is this website secure for doing safe payments?

We have secured all shop and payment pages of our website by the latest SSL encryption, to guarantee your safety while shopping at our site.

Is it possible to purchase a jewellery item by Direct Bank Transfer?

Sure! You can also pay by Direct Bank Transfer (wire transfer).  If you would like to pay by Direct Bank Transfer, simply make your order on the website and tick the Direct Bank Transfer box on the check out page.  After completing the full ordering process, you will receive an email with instructions on how to make your order complete.

Please note that your order will be processed after receiving your payment into our bank account. Any additional costs involving the direct bank transfer have to be paid by the buyer.

Is it possible to place an order by email?

You can send us an e-mail with your order. Put the product name, type of jewellery (necklace or brooch, etc), article number and your name and address details in it. We will send back an order confirmation with the payment amount (including shipping costs) and delivery time.

Please note that your order will be processed after receiving your payment into our bank account. Any additional costs involving the direct bank transfer have to be paid by the buyer.

Bank:  Rabobank Rotterdam
Account Number: 12 01 63 721
IBAN: NL61RABO120163721
BIC: RABONL2U

 

Delivery

How long does it take to ship my order?

All items on this website are made by hand in our studio in Rotterdam. The regular processing time of your order is 7 workdays (shipping time excluded) after receipt of payment, if the item is in stock. If the goods are not in stock you will be notified about the new delivery time by e-mail. All pieces are sent by dutch courier Postnl. Shipping charges will be calculated automatically and can be viewed by ticking your continent during check out. Transit time depends on the destination and customs speed.

View transit times for PostNL here.

Please note our shipping costs don’t include any customs, taxes and or import duties for international shipping. These have to be paid by the customer. It depends on your country’s customs whether or not duties apply.

I need my purchase delivered really fast. What are my options?

If you prefer an express service, please contact our office by sending us an email. If the requested item is in stock, we will do our best to arrange an express service for you. We will inform you about the extra costs and you will be requested to pay for them upfront. We will not be accountable for any delay in delivery times.

I haven’t received my package yet. What can I do?

Please send us an e-mail and we will give you a track&trace number, so you can trace down your order.

My purchase is a gift. Can I ship to anyone else?

During the payment process you can choose for a different shipping address then the billing address, so you are able to surprise someone!

Can I return my order afterwards?

If you are not happy with your goods that were purchased online, please return them to us within 7 days after receipt. We will be happy to exchange or refund, providing the goods are received in perfect condition and in their original packaging. Regrettably, items that are custom made to your requirements can not be refunded or exchanged unless they are defective or faulty. On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge.

Please send your items to:

Martine Viergever, Hooidrift 21a, 3023KG Rotterdam, The Netherlands

How is my purchase packaged?

Your jewellery piece is wrapped in a beautiful cardboard box. This box is shipped in a padded envelope.

 

Product Care

How do I take best care of my jewellery?

Please take a look at our Product Care section to read all about this.

My jewellery has been damaged. What can I do ?

We mostly are able to repair any damage done to your jewellery piece. Please contact our office by email and send us a picture and description of the damage. We will get back to you to let you know if we indeed can repair the piece and to what (eventual) cost. In some cases the jewellery piece needs to be send over to our studio to be able to judge if the damage can be fixed.

 

Materials

What type of materials are being used in Martine Viergever jewellery?

We mainly use sterling silver (925/000), either gold plated or oxidised. Some jewellery pieces are a combination of silver 925/000 with silver or gold plated brass. Please take a look at the jewellery specs on the product pages to learn about the materials used.

Is your jewellery hallmarked?

Our jewellery is only hallmarked if it is completely made of sterling silver and weights over 8 grams. This is according to Dutch hallmark regulations of the official Dutch hallmark institute Waarborg Holland BV.

My skin reacts weird to the materials used. What‘s happening?

Some people may experience a blackening of the skin while wearing (gold plated) sterling silver jewellery. This may be caused by highly acidic perspiration or contact with other chemical agents like perfume, make-up, hairspray or cleaning products. Since sterling silver may be alloyed with copper some people may also experience a green staining of the skin. While rare, some people may have an allergic reaction to one of the metals alloyed with silver, usually appearing as a reddening of the skin or itching. None of these conditions are to be taken as an indication of the quality of the sterling silver.

How long does the goldplated layer on my jewellery piece stay?

Our goldplating is of the highest quality. Pendants, earrings and necklaces have a layer of 3 micron. Bracelets and rings that are more vulnerable to rubbing and tearing are goldplated with a 5 micron layer, which is the highest quality available.  To take best care of your jewellery, please not our Product Care section. Gold plating can be repeated for frequently worn items to return them to their original condition. There will be a service charge for this.

 

Sizes

How to determine your ring size.

For those interested in purchasing a ring, but unsure of your ring size, here is a method of estimating your size without need for special tools.

Step 1: Take a ring that fits.
Step 2: Measure the inside of the ring.
Step 3: When the inside diameter for instance is 16mm, you need a size S.

Ø Size S: 16,1mm = 0.634″
Ø Size M: 17,1mm = 0.674″
Ø Size L: 18,1mm = 0.714″

Since our jewellery is handmade, sizes may slightly vary.  If you like to order a different ring size, please let us know by sending us an email with your requested diameter in millimetres.

I’d love to have my purchase in a different size, finishing or shape. Do you customize on request?

Yes, we do! Let us know your preferences and we will provide you with a cost estimation upfront if necessary.

 

Stockists

Can I find your jewellery in a shop?

We have a list of our stockists online, you can find it here. Please note that stockists do not have all jewellery items in store.

Your stockist hasn’t got my preferred piece in stock. What can I do?

You can ask the retailer if they like to order the piece for you. Or you can buy your preferred piece in our webshop

I am a retailer and love to sell your jewellery. What can I do?

Great, we love to hear from you

 

Other Questions

Can you keep me updated by newsletter or so?

Yes! You can register here to receive our newsletter, which we will send approximately 4 times a year.

I have seen a jewellery piece on the website which has its price ‘on request’. What does this mean?

There is a small selection of jewellery that has a ‘price on request’ notification. In some cases this is because we wish to keep these items more exclusive. In other cases the price of a piece depends on the fluctuating silver price, because it has a big amount of silver weight. If you have seen a piece on the website that you like, just send an e-mail and we will inform you about delivery time, price and shipping costs

Do you take on personal assignments for designing or producing custom made Jewellery pieces?

I would love to make your wedding rings, special baby gift or business present. Email me with a description of your special request and I will get back to you about the possibilities.

How do I contact Martine Viergever Jewellery?

If you have any more questions don’t hesitate to write an e-mail to shop@martineviergever.com or call us +31 6 404 204 76